800-669-3899 crown@crownwms.com

FREQUENTLY ASKED QUESTIONS

Contact us (1-800-669-3899) with any questions you may have about Crown and our services.

Planning your move? Virtual surveys are available

We are educated regarding Coronavirus and have created a plan for a safe moving experience. This starts with a virtual survey which maximizes safety. A virtual survey is similar to a video chat and is fast, convenient and efficient. In order to provide the most accurate estimate, a visual (in person or through video technology) survey should be performed.

Arriving, Getting Settled & Receiving Delivery

As soon as you arrive in your new city, email or call your coordinator. Make sure they know how to get in touch with you and confirm the arrival arrangements for your shipment. Your crew will call you in advance of your delivery if you are ready to receive your shipment. You should be present to accept the delivery of your shipment.

What to do if you are not feeling well

First and foremost, you should do what makes you most comfortable. Your move coordinator will be in contact with you prior to your move, and together you will run through the extra safety precautions we have put into place. It’s possible to delay the start of your move, but you should check with your coordinator to see what dates are available and to get details related to any changes. If you are not considered at risk, you may want to proceed. We ask in this situation to let us know that you are not feeling well.

Moving Important Papers

Before moving, take time to collect all of your important personal or irreplaceable records. Be sure to carry these items with you when you move, or arrange to have them forwarded directly. You may wish to include the following.

PERSONAL: Marriage license, birth certificates, passports, airline tickets, auto titles/registrations, address book, checkbook, computer discs/backup, family and wedding photos, DVD/videos

FINANCIAL: Wills, bonds, deeds, certificates of deposit, IRAs, tax records, securities, insurance policies, mortgage papers

MEDICAL: Medical and dental records, prescriptions

EDUCATIONAL: School records, transcripts and diplomas

RECEIPTS & APPRAISALS: Major purchases or high-value items under a year old may require receipts or certified appraisals to establish value and provenance.

House Plants

Your customer service coordinator can help you make arrangements for transporting your house plants within the US. We recommend that delicate house plants travel with you if your final destination is no more than 24 hours distance. However, most out-of-state destinations place restrictions on the entry of live plants. Ask your customer service coordinator for recommendations and a free brochure on moving plants. Should you request the mover to transport your plants, please be aware they have no liability if anything happens to them.

Pets

Pets must travel with you, or via air cargo. Before you move, visit your veterinarian for a health certificate and any necessary vaccinations. While you’re there, get copies of your pet’s medical records, along with a vet referral at your new destination. On arrival, consider checking your pet into a local “pet hotel” until you get settled in your new home.

International Restrictions: Be aware quarantine restrictions exist in some countries and states. For example, the United Kingdom and the State of Hawaii both impose quarantine depending on your country of origin, and Australia requires a quarantine depending on the origin country and the shot record of the animal.

Hazardous Materials

Ammunition, explosives, flammable liquids, acids and other hazardous materials cannot be moved safely and should be disposed of before your move. Drain all fuel from lawn mowers and other garden equipment. Below are additional hazardous materials that require disposal prior to moving. Consult your customer service coordinator if you have questions regarding the advisability of moving items not covered in this list:

  • Aerosols
  • Batteries
  • Butane/Propane tanks
  • Charcoal/Firewood
  • Chemicals
  • Chemistry sets
  • Cleaning solvents
  • Darkroom chemicals
  • Fertilizer
  • Fireworks
  • Gasoline/Kerosene
  • Lamp oil
  • Liquid bleach
  • Lithium-ion batteries for Self-balancing Scooters aka Hoverboards
  • Matches
  • Motor oil
  • Paint products
  • Pesticides/Poisons
  • Scuba tanks
  • Sterno
  • Swimming pool chemicals
  • Weed killers
Firearms & Ammunition

All firearms must be empty of ammunition and their serial numbers recorded on the moving inventory. Ammunition, explosives and other hazardous materials cannot be moved safely and should be disposed of before your move.

International Restrictions: Many countries restrict or prohibit the importation of fire arms. If you plan to include firearms in your shipment be sure to discuss this with your coordinator immediately. Failure to declare you have a firearm in your shipment can result in serious penalties for you.

The Moving Industry’s Busiest Season: Summer

Summertime has traditionally been the busiest moving season.  Longer daylight times and summer breaks for children make it a prime time for people to move. It is also a prime time for scam artists to prey on unsuspecting consumers. The California Moving &...

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Where and Why Americans Moved in 2021

Since 1977, United Van Lines annually tracks migration patterns on a state-by-state basis. This year’s survey results indicated 32.5% of Americans moved for a new job or job transfer 31.8% of Americans who moved did so in order to be closer to family. California had...

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Smaller Ports: One Solution for West Coast Port Congestion

Smaller West Coast ports are seeing increased volumes as cargo owners and freight forwarders start using them to avoid larger port congestion. Smaller ports that have seen a surge in cargo include: Port of HuenemePort of San DiegoPort of PortlandPort of ClevelandPort...

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ING Supply Chain Predictions for 2022

ING is predicting:  Supply chain frictions will start to ease, but not until well into 2022.No rush towards deglobalization in 2022: Firms generally expect a more normalized global economy within a year or so and that means they’re willing to take the current...

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